If you reach the task manager try ending the Word and Write-n-Cite tasks. Try clicking the Ctl/Alt/Delete keys to reach the task manager. If Word freezes again, you may be able to use the task manager to close Word and Write-n-Cite. After restarting your computer, you can reopen your document, open Write-n-Cite, log-in, try inserting a citation. Sometimes restarting your computer will fix the problem. If you have installed the correct version of Write-n-Cite, here are the things you might need to try:Ī. For Word 2008, you must install Write-n-Cite 2.5) With Macs you must use Write-n-Cite 2.5 or 2.0 (Write-n-Cite 2 is no longer available for download but if you downloaded it in the past, it will still work with versions of Word for Mac that PREDATE Word 2008. With Windows Vista or Word 2007, you must use Write-n-Cite III. There are several things you might want to try.īefore trying these it is important to determine whether you are using the correct version of Write-n-Cite. If this happens, you will probably end up having to close Write-n-Cite and Word. Sometimes Word will stop responding to mouse and keyboard clicks. Occasionally, Write-n-Cite III users will click a "cite" link and end up waiting fruitlessly, and seemingly forever, for the insertion of RefWorks code.
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